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Quotation

Quote by Gordon "Butch" Stewart

If something's going to make the guests happy, we'll put it in even if we can't recover the cost.

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The speaker says guest happiness takes priority over recovering every expense. If an addition will please the guests, it will be included even when its cost cannot be earned back. The decision is therefore guided by the guests’ experience rather than by whether each expense directly pays for itself.

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Business Jet Traveler
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